The Resilient CEO: Emotional Regulation Under Pressure (Stoic Habits that Protect Performance)

In high-pressure leadership moments, a resilient CEO mindset can be the difference between panic and poise. CEOs with strong emotional regulation skills handle crises calmly and make clear decisions when it counts businessleadershiptoday.com. Instead of reacting impulsively, they use practical leadership stress tools – from a quick 90-second reset to pre-mortems, after-action reviews, and daily stoic leadership habits – to stay calm and decisive under pressure. This article explores why CEO resilience multiplies performance and how you can cultivate it through concrete techniques and habits.
Why Resilience Is a Performance Multiplier for CEOs
Resilience isn’t just a personality trait; it’s a strategic asset that amplifies a CEO’s performance. Rather than simply “toughing it out,” true resilience means absorbing shocks, adapting to setbacks, and bouncing back quickly to keep leading effectively raficosseiran.comraficosseiran.com. In practice, this looks like pausing under stress to reset (instead of running on adrenaline) and coming back with clarity.
A resilient CEO creates a ripple effect. When a leader remains steady under pressure, it sets the tone for the whole team. Staying composed and solution-focused has a contagious calming effect, making team members feel safer and more confident hive.com. As one leadership coach noted, a leader who learned to “pause, reset, and delegate without guilt” actually saw her performance improve – and her team followed her lead, steadier because she steadied hersel fraficosseiran.com. That’s the real power of resilience: it multiplies performance across the organization. Teams led by resilient CEOs are less likely to freeze up in a crisis and more likely to maintain productivity and creativity when challenges arise. In short, resilience isn’t about how much stress you can endure, but how effectively you can recover – and that skill pays dividends in decision-making, innovation, and long-term success.
The 90‑Second Reset (Step-by-Step)
Even the best leaders feel flashes of anxiety or frustration. The difference is that resilient CEOs have a tool to reset their mood in about 90 seconds and prevent a negative emotion from hijacking their next move. Neuroscience shows that an intense emotional reaction (like anger or fear) has a chemical lifespan of roughly 90 seconds in the body psychologytoday.com. After that, the raw emotion dissipates – unless our thoughts keep it alive by ruminating. This insight inspired the “90-second reset,” a quick protocol to shift out of a stress state before it derails your performance.
Leaders can use short mindfulness exercises, like a quick 90-second reset, to regain composure before high-stakes meetings or decisions. This brief pause activates the body’s calming response and prevents stress from spiraling. When a CEO exudes calm under pressure, it not only helps them think clearly but also sets a steady tone for the team.
How to do a 90-second reset: Here’s a simple step-by-step routine you can use anytime you feel your nerves, anger, or anxiety rising:
- Pause and Breathe Deeply (~20 seconds). Stop what you’re doing and take a few deep breaths. Inhale for a count of four, hold for four, then exhale for six. This slow breathing activates your parasympathetic nervous system – your body’s “calm down” signal – which can lower cortisol and heart rate psychologytoday.com. Even a half-minute of intentional breathing begins to steady the ship.
- Name the Feeling (10 seconds). Put a label on what you’re feeling: e.g., “I’m feeling anxious about this deadline” or “I’m irritated by these last-minute changes.” Simply naming the emotion takes some of its power away. Research in emotional psychology finds that labeling an emotion can reduce its intensity by engaging your rational mind psychologytoday.com. It’s a way of regaining control: I see what this is, and I can handle it.
- Choose Your Mindset (20 seconds). Ask yourself: “How do I want to feel when I walk into this situation?” Pick a constructive mood or mindset – for example, calm, confident, open-minded, or determined. Deliberately choose a positive or neutral state that would serve you and say it to yourself. This intention directs your focus away from the negative and onto a desired outcome psychologytoday.com.
- Visualize the Shift (20 seconds). Take a moment to imagine yourself in the upcoming scenario with that chosen mindset. See yourself walking into the meeting or picking up the phone, feeling composed and effective. Envision your posture, tone, and facial expression matching that calm confidence. This mental rehearsal makes the goal state more tangible – your brain starts to embrace it as if it’s already happening psychologytoday.com.
- Smile or Release Tension (20 seconds). Finish the reset with a small physical action to break the stress loop. For example, smile gently (even a fake smile can cue your brain toward a positive mood) or roll your shoulders and stretch your neck. Shake out any tension in your arms. Movement signals your body that it’s okay to release the “fight or flight” state. By the end of this step, you’ve given your brain and body ~90 seconds to flush out the stress chemicals and replace them with a centered presence psychologytoday.com.
In just a minute and a half, this 5-step reset can take you from flustered to focused. It’s short enough to do before stepping into a tough conversation or when you feel your temper fraying. As Dr. Jill Bolte Taylor famously noted, we can’t always stop stressful things from triggering us, but we can control whether we stay in that state beyond 90 seconds psychologytoday.com. By practicing this quick reset habit, you train yourself to move through emotional surges swiftly, so you can lead from poise instead of reactivity. (For a handy reference, download our “90-Second Reset” one-pager from the Resilience Toolkit – see the end of this article.)
Pre‑Mortems & After‑Action Reviews (Templates)
Great CEOs don’t just put out fires – they also anticipate and learn from potential fires before and after they happen. Two powerful tools for this are the pre-mortem and the after-action review (AAR). Think of these as bookends: one before a big decision or project to foresee pitfalls, and one after a major event to reflect on lessons learned. Together, they significantly boost a leader’s and a team’s adaptability.
Pre-mortem (prospective hindsight): A pre-mortem is essentially planning in reverse. Instead of waiting to do a post-mortem on a failed project, you convene your team at the start and imagine that failure has already happened. The question is: “It’s six months from now and our plan has failed terribly – what went wrong?” This exercise, based on the concept of prospective hindsight, compels everyone to think of potential threats and challenges while you still have time to address them asana.com. It might feel odd to brainstorm disaster scenarios, but it’s incredibly effective in uncovering hidden risks and assumptions. In fact, regularly looking for potential failure in advance means you’re far less likely to be blindsided later asana.com – you’ll have contingency plans ready, and some problems may never occur because you proactively mitigated them.
- Pre-Mortem Template: To run a pre-mortem, use a simple template like this:
- Project/Decision: [Name or description]
- Premortem Scenario: “It’s [future date] and our initiative has failed completely.”
- What went wrong? – List all possible reasons for the failure (brainstorm freely, from technical issues to market shifts to team dynamics).
- Warning signs we missed: – Identify any red flags or KPIs that, in hindsight, would have signaled these problems.
- Top 3 risks to address now: – Prioritize a few high-impact, high-likelihood failure points from the list.
- Preventive actions: – For each top risk, outline one or more actions to prevent or minimize it. Assign an owner and a deadline for each preventive action.
- Outcome: A plan that highlights what needs extra attention, so the team can proceed with eyes open and a risk mitigation strategy in place.
By performing a pre-mortem, leaders foster a culture of open communication and vigilance. Team members have permission to voice concerns (“What if our supplier backs out?” “What if our user adoption is slower than expected?”) early on. It’s far better to surface these worries at the outset than to have someone say “I suspected this might happen” after the fact. Use this tool for major projects, product launches, strategic initiatives – any undertaking where the stakes are high and you want to maximize the chance of success.
After-Action Review (AAR): On the other end of the timeline, an after-action review is a structured debrief after a project, event, or crisis to dissect what happened and capture lessons. The U.S. Army developed AARs decades ago, and they’ve been called “one of the most successful organizational learning methods yet devised”executiveeducation.wharton.upenn.edu. The goal is to create a continuous improvement loop – each experience, good or bad, becomes fuel for growth rather than something to gloss over. Importantly, AARs are not about blame; they’re about learning and improving.
A classic AAR asks four key questions:
- What was expected to happen? (What were our objectives or plan?)
- What actually happened? (What were the results or outcomes?)
- Why was there a difference? (Analysis of cause and effect – gaps, surprises, factors influencing outcomes.)
- What will we do next time? (Specific learnings and action items to improve or replicate success in the future.)
- After-Action Review Template: Here’s a basic template you can adapt:
- Event/Project: [Name & date]
- Intent vs. Outcome: What we intended to accomplish vs. what actually happened.
- Analysis – Why: Discuss why things turned out that way. What factors led to success? What obstacles or mistakes occurred? Encourage candor and multiple viewpoints.
- Lessons Learned: List 2-5 key insights. (For example, “We learned that our communication protocol wasn’t clear, leading to duplicate work,” or “The extra user testing we did paid off in fewer bug fixes.”)
- Action Steps: Based on those insights, what will we change going forward? Assign concrete next steps, owners, and timelines. (e.g., “Revise onboarding process by Q2” or “Invest in training on X before next launch.”)
Effective AARs require psychological safety – team members (leaders included) must feel comfortable openly discussing mistakes or admitting “I could have done X better,” without fear of punishment executiveeducation.wharton.upenn.edu. When done regularly, AARs build a learning culture. Successes are celebrated and studied (so they can be repeated), and failures are treated as valuable data for improvement rather than mere failures. Over time, teams that embrace AARs become more agile and resilient, because they’re continuously refining their processes and strategies. CEOs can model this by leading with vulnerability in AARs – for instance, a CEO might start by sharing what they personally could have done better in a project. This sets the tone for honest dialogue and shows that continuous improvement is for everyone.
Tip: Use AARs not only after “failures” but also after successes and major wins. It’s just as important to understand why something went well, so you can do it again, as it is to understand why something went poorly. The common thread between pre-mortems and AARs: they make learning and adaptation an ongoing habit. (We’ve included a ready-to-use Pre-Mortem Worksheet and AAR Template in the Resilience Toolkit PDF – see Further Reading & Resources.)
Daily Stoic Habits for Leaders (Micro‑Rituals)
The ancient Stoic philosophers weren’t CEOs of modern companies, but they were leaders in their own realms – and their wisdom on self-mastery is timeless. Stoic leadership habits center around focus, humility, and emotional equilibrium, which are highly relevant to today’s CEOs. By adopting a few micro-rituals inspired by Stoicism, leaders can train their minds to stay steady no matter what the day throws at them. As one author put it, from Stoicism we cultivate “patience, level-headedness, gratitude and perseverance… so when we face adversity, stoicism allows us to steady the ship” hive.com. In other words, Stoic habits help you respond rather than react. Here are some daily practices worth considering:
- Morning Grounding: Start each day with a brief intention-setting exercise. Many Stoics (including Roman emperor Marcus Aurelius) began their day reflecting on the challenges to come and how they aimed to meet them with virtue. In practice, this could mean taking 5 minutes in the morning for a quiet meditation or journaling. For example, write down a Stoic reminder like “Today I will focus only on what I can control and not be angered by externals.” This primes your mindset for resilience. It’s a simple ritual that can significantly influence your CEO’s mindset under pressure – you’ve reminded yourself at dawn of the attitude you want to carry.
- Negative Visualization (Premeditatio Malorum): Stoics often practiced premeditation of evils, deliberately imagining things that could go wrong. It sounds pessimistic, but the aim is to desensitize fear and anxiety. As a micro-ritual, take a moment to visualize one potential difficulty in your upcoming day – the key hire who might reject your offer, the big sales pitch that might bomb, etc. Rather than stressing you out, this habit can actually reduce anxiety; if the bad outcome does happen, you’ve mentally rehearsed it and are prepared to stay calm. And if it doesn’t, you gain confidence from having faced the possibility. (Notice that this is essentially a personal form of pre-mortem.) The result: you walk into situations feeling “I’ve got this, no matter what.”
- Midday Reset & Reflection: Incorporate short breaks for reflection or breath during your workday. This could be a 5-minute walk at lunch to clear your head or a brief breathing exercise between meetings (even the 90-second reset). These micro-breaks act as pressure valves, preventing stress from accumulating. The Stoics valued temperance and moderation – stepping away momentarily is not slacking, it’s strategic. It ensures you don’t get carried away by emotional highs or lows. For instance, if a meeting went poorly, take a quick timeout to regain perspective (ask: “Will this issue matter a month from now?”). By cultivating emotional awareness throughout the day, you avoid knee-jerk reactions and stay on a more even keel hive.com.
- Evening Reflection (Stoic journaling): At day’s end, perform a quick after-action mental review of your own. Stoic thinkers like Seneca advised reviewing one’s day each night: What went well? What could I have handled better? This isn’t to beat yourself up – it’s to continuously improve your responses. Spend a few minutes writing a couple of notes: “Stayed calm during the budget review even when challenged – good.” / “Felt impatience in the afternoon call – next time, pause and breathe before responding.” This simple ritual of self-reflection builds self-awareness and gradually improves your emotional regulation. It’s like a personal AAR. Over time, you’ll notice patterns and progress in your behavior.
- Gratitude and Perspective: Finally, a habit of gratitude can keep a leader grounded. Stoics practiced appreciation for life’s blessings as well as its challenges (since challenges forge character). Consider ending your journal entry or team meeting with one thing you’re grateful for today. It could be as simple as “I’m grateful for my team’s dedication on the tight deadline” or “I appreciate the learning that came from that client’s tough feedback.” Gratitude has a proven effect of shifting one’s mood to a more positive frame, which in turn makes you more resilient when facing the next obstacle. It’s hard to feel panicked and grateful at the same time – gratitude nudges you back toward calm determination.
These micro-rituals don’t take much time, but consistency is key. They train your mind in the Stoic virtues of wisdom, temperance, and courage on a daily basis. Over time, you’ll find that you’re less swayed by daily chaos. A leader who doesn’t get emotionally whipsawed by every setback or windfall can make better decisions and maintain the respect of their team. As Stoic teachings suggest, focus on what you can control (your own actions and attitudes) and let go of what you cannot. Practicing these habits builds the mental muscle to do just that.
Building a Team Culture That Regulates Together
Resilience may start with the CEO, but it spreads across the team. In fact, a leader’s emotional state is often contagious – psychologists call this emotional contagion, where people unconsciously “catch” the mood of the leader within seconds psychologytoday.compsychologytoday.com. This means leaders set the tone: if you stay calm and solution-focused during a challenge, your team is more likely to mirror that composure. If you’re frantic or defeated, they catch that vibe instead. Knowing this, resilient CEOs deliberately cultivate a team culture of emotional regulation and support so that everyone can handle pressure better together.
Start by modeling transparency and calm. Talk openly about stress and coping strategies with your team. For example, a CEO might share, “I was feeling the pressure earlier, so I took two minutes to clear my head – now I’m good to go.” This normalizes the idea that yes, we all experience stress, and yes, there are healthy ways to deal with it. It gives your team permission to do the same. Encourage the use of quick resets or mindfulness breaks as a team norm. Some teams even begin meetings with a 60-second breathing exercise or a moment of silence to help everyone arrive with focus. These small rituals signal that regulating our state is a priority and not a weird thing to do at work.
Foster psychological safety so team members feel comfortable expressing when they’re nearing overload or need help. A culture where people “have each other’s backs” under stress leads to collective resilience. For instance, if a project hits a rough patch, a resilient team will acknowledge it (“This deadline is tight and we’re all feeling it”) and then support each other – maybe two colleagues team up to tackle a problem instead of each silently struggling. As leadership advisor Rafic Osseiran notes, shared resilience can be built by normalizing breaks, acknowledging intense periods, and celebrating sustainable wins instead of heroic burnout efforts raficosseiran.com. In practice, that could mean praising the team for pacing themselves wisely to meet a deadline rather than only praising late-night grind sessions. It reinforces that we value long-term performance, not burnout.
Importantly, integrate tools like pre-mortems and AARs into the team’s routine (not just for you as CEO). When teams regularly do pre-mortems together, it creates a group habit of looking ahead and managing anxiety proactively – everyone is invited to voice concerns and collectively problem-solve, which reduces fear of the unknown. Likewise, team after-action reviews promote an environment of learning and emotional resilience: people see that mistakes aren’t cause for shame but for improvement. Over time, this approach boosts trust. Team members know they won’t be unfairly blamed for hiccups (because issues are discussed constructively), which reduces the fear that often accompanies high-pressure projects. They become more willing to take ownership and innovate, since they’re less afraid of backlash if things go wrong.
Finally, remember that emotional intelligence is a team sport. Coach your managers and leads on emotional regulation skills so they can cascade the practices down. If everyone in a meeting has learned the 90-second reset, for example, they can gently remind each other to use it (“Tough news, let’s all take a deep breath before we respond”). When a team regulates together, they can face far bigger storms without breaking. The result is an organization that stays clear-headed and united under pressure – the ultimate competitive advantage in turbulent times.
FAQs
Q: What does it mean to be a “resilient CEO”?
A: A resilient CEO is a leader who can withstand and adapt to high levels of stress without losing clarity or momentum. It means recovering quickly from setbacks, staying calm under pressure, and guiding the organization forward when things go wrong. Resilience isn’t about never feeling stress or emotion – it’s about managing those feelings through effective coping strategies (like the 90-second reset or taking strategic pauses) so that you remain effective and decisive. A resilient CEO also learns from difficulties, using challenges as fuel for growth rather than seeing them as defeats. This quality boosts performance not just for the CEO, but for the entire team, as the leader’s steadiness creates a more stable environment for others hive.com. In short, a resilient CEO mindset allows a leader to handle pressure in a healthy way and emerge stronger each time.
Q: How can I improve my emotional regulation as a leader?
A: Improving emotional regulation for leaders starts with self-awareness and simple daily practices. First, recognize your stress triggers and early signs (maybe your neck tenses or you start speaking faster). Once you’re aware, you can intervene. Breathing techniques are a go-to tool – something like the 90-second reset or even just a deep 4-7-8 breathing exercise can quickly calm your nervous system. Another tip is to name your emotions when you feel upset (privately or in a journal): articulating “I’m angry about X” moves activity to the rational part of your brain and away from panic mode. Additionally, build habits like taking a brief walk to cool down before responding to an upsetting email (rather than shooting off an immediate reaction). Some CEOs schedule a 5-minute “mindfulness break” in between meetings to prevent stress from carrying over. Over time, practices like meditation, regular exercise, and adequate sleep also greatly enhance emotional regulation capacity – they raise your baseline for stress tolerance. Lastly, don’t go it alone: talking with a coach or mentor about your emotional challenges in leadership can provide personalized strategies and accountability as you improve your composure.
Q: What is the 90-second rule I’ve heard about for emotions?
A: The “90-second rule” comes from brain research and was popularized by Dr. Jill Bolte Taylor. It states that when an emotional reaction is triggered (say someone criticizes you in a meeting), the physiological lifespan of that emotion – the adrenaline, cortisol, and physical flush – is about 90 seconds. After that, those chemicals dissipate ahead-app.com. If you continue feeling the emotion beyond that, it’s because you’re re-triggering it with your thoughts (for example, by replaying the incident or feeding your anger). This is empowering because it means if you can ride out that initial 90-second wave without pouring mental gasoline on it, you can regain control quickly. The 90-second reset technique is built on this rule: you acknowledge the emotion, breathe, let it crest and pass. Rather than immediately reacting (which might only take a few seconds but could be rash), you invest a minute and a half to reset your mood. For a CEO, that could be the difference between sending a measured response to bad news versus lashing out or making a panicked decision. It’s a small discipline that yields big results in emotional control.
Q: How do pre-mortems differ from post-mortems or after-action reviews?
A: A pre-mortem is done before a project or initiative, while a post-mortem (another term for an after-action review) is done after its completion. In a pre-mortem, you and your team imagine that the project has failed in the future and brainstorm reasons why that might have happened asana.com. The idea is to use that foresight to prevent real failure – by identifying risks and addressing them in advance. It’s a proactive, preventive measure. On the other hand, a post-mortem/AAR looks back on something that has already happened (whether it failed or succeeded) to understand why it turned out that way and to learn from it. The AAR typically asks, “What did we set out to do? What actually happened? Why the difference? What will we change or continue next time?”executiveeducation.wharton.upenn.edu. In sum, pre-mortems help you avoid pitfalls by learning before an event, and AARs help you improve by learning after an event. High-performing organizations often use both – they plan with eyes wide open (pre-mortem) and continuously refine their practices through reflection (post-mortem).
Q: Can Stoicism really help in modern business leadership?
A: Yes, many Stoic principles are incredibly relevant for modern leaders. Stoicism as a philosophy teaches focus on what you can control, managing your reactions, practicing humility, and maintaining perspective – all of which are hallmarks of great leadership. For example, the Stoic habit of not dwelling on imagined troubles (Marcus Aurelius wrote about not letting your mind unnecessarily conjure anxieties) aligns with avoiding overreaction and analysis paralysis in business. Stoicism encourages an even-keeled temperament: not getting too high during success or too low during failure. This level-headedness is crucial when you’re steering a company; it helps prevent knee-jerk decisions. Stoic leaders also practice empathy and justice, considering the common good – a reminder that good leadership is about service, not ego. In practical terms, many leaders find Stoic techniques like journaling, meditation, or reframing challenges as opportunities very useful. Even CEOs who’ve never formally studied Stoicism often end up embracing its core tenets: staying calm, being resilient, and focusing on right action over worry. In short, Stoicism offers a timeless playbook for emotional regulation and ethical leadership, which absolutely can give modern CEOs an edge in stressful, complex environments.
Q: How can I encourage my team to handle stress and setbacks better?
A: Building team resilience starts with culture and example. First, demonstrate your own commitment to healthy stress management – let your team see you taking a calm pause rather than freaking out, and they’ll take cues. Next, create an environment of psychological safety: ensure team members feel safe admitting when they’re stressed or when mistakes happen. Respond to setbacks with a problem-solving attitude (“What can we learn? How do we fix this?”) instead of blame. This encourages everyone to be open and proactive. You can also introduce team rituals: for instance, begin weekly meetings with a quick check-in (“How’s everyone’s bandwidth this week?”) or end meetings by sharing one positive thing (to build optimism and camaraderie). Encourage breaks – if you see people working nonstop, remind them it’s okay to take a breather (perhaps share that you’re doing a 5-minute walk to recharge and invite others). Teaching the team simple techniques like the 90-second reset or holding a short mindfulness session can give them direct tools to manage emotions collectively. Finally, leverage structured practices: use pre-mortems so the team feels prepared (less anxiety about the unknown) and conduct after-action reviews so they feel heard and learn from experiences. Over time, these habits make it normal for the team to support each other under pressure. A phrase to reinforce: “We succeed or we learn – but we don’t blame.” When people trust that they won’t be unfairly punished for slip-ups, they recover from stress faster and focus on solutions. By prioritizing these approaches, you’ll cultivate a team that bounces back together when challenges arise.
Further Reading & Resources
For more insights on CEO resilience and stoic habits, you may explore the following resources:
- Resilient CEO Mindset (Pillar Guide): Deep dive into building mental toughness as a CEO. This guide covers foundational strategies for developing a resilient CEO mindset, including managing uncertainty and leading through adversity (an excellent companion to the stoic habits discussed here). It expands on the concept that resilience is a muscle you build over time, not a fixed trait – with additional case studies and tips.
- Overcoming Analysis Paralysis: How to Make Decisions Under Pressure. If overthinking is something you struggle with, this article offers techniques to break out of analysis paralysis. It connects with resilience by showing how decisive action, even if imperfect, keeps you moving forward. Learn about balancing data with intuition and using time-boxed decision sprints to avoid getting stuck.
- The Power of Admitting Weakness: Why Vulnerability Can Strengthen Your Leadership. This reading challenges the notion that leaders must appear infallible. Embracing vulnerability – admitting when you need help or when you’ve made a mistake – can actually increase trust and team cohesion. It’s a counterintuitive but important aspect of resilience: by acknowledging weakness, you open the door to learning and support, which ultimately makes you and your organization stronger.
(You can find the above articles on our blog. They provide additional context and tactics to complement “The Resilient CEO” and help you continue growing your leadership toolkit.)
Coaching for High‑Pressure Leaders
Resilience isn’t developed overnight – but you don’t have to build it alone. If you’re a leader in a high-pressure role and want to fast-track these habits, consider joining our CEO Mastermind program or engaging in our Coaching for High-Pressure Leaders. Through personalized coaching, we help CEOs and executives implement techniques like the ones in this article, tailored to your unique challenges. You’ll learn to apply tools such as the 90-second reset in real scenarios, refine your leadership mindset under pressure, and get accountability to practice these stoic habits daily.
As a next step, grab our free Resilience Toolkit (PDF) – a collection of resources to jump-start your journey. The toolkit includes a printable 90-Second Reset guide (perfect to keep on your desk), ready-to-use Pre-Mortem and After-Action Review templates, and even a short 3-minute guided audio to walk you through a calming reset whenever you need it. It’s our way of helping you put these ideas into action immediately.
Don’t let constant pressure wear you down. With the right habits and support, you can strengthen your resilience and lead with confidence no matter what challenges arise. Click below to download the Resilience Toolkit or to schedule a free consultation call about the CEO Mastermind coaching. Invest in your resilience now – your future self (and your company) will thank you for it. businessleadershiptoday.comraficosseiran.com
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I’m an executive advisor and keynote speaker—but before all that, I was a tech CEO who learned leadership the hard way. For 16+ years I built companies from scratch, scaled teams across three continents, and navigated the collision of startup chaos and enterprise expectations.